Category Archives: Entrepreneur

Freemium Models: Must Read

I am doing some research on freemium models, and specifically the upgrade page (technically, I’m looking for design ideas to enhance the “user interface” (aka: UI)).

I came across an excellent must-read post for anyone who thinks they want to do freemium, written by John Greathouse, who was involved in the precursor (?) to GoToWebinar  (BuddyHelp). I can’t find much info on BuddyHelp… but hey, that was internet eons ago.

Anyway, John writes How To Make Freemium Customers Generate Revenue For Your Startup. Go read it, as he seems to have identified a lot of pitfalls that you can avoid.

Gem: Scott Heiferman’s $20M Lesson

Every once in a while I find a gem that is hiding in plain site.  Here’s one I read this morning on a TC post:

… Heiferman jumped back into the startup scene with RocketBoard, a project he describes as “a colossal failure and actually we blew through about $20 million dollars of AOL money.” The silver lining? Heiferman received advice that sticks with him to this day—create products to help the greater good of society.

I LOVE THAT.

Sounds too simple, but if Heiferman “spent” $20M to learn it, and he remembers it for an interview, that’s good enough for me.

What are you doing for the great good of society?

Diabetic Emergency Kit

I’m working on my fourth book (I know, I know, I swore off books after the first one!), which I’ll announce shortly.

As I research, and read the news, I like to find stories of people who find a problem and figure out a solution that can go to market.

That’s exactly what Jennifer Lindley did.  She’s a diabetic, and has a son who is diabetic, and was concerned about what to do in an emergency.

In a local news article she says:

Someone had used spray-paint to emblazon “DIABETIC” on the rooftop where a group was stranded in the aftermath of Hurricane Katrina.

“It was a really hopeless, helpless feeling for me,” Jennifer Lindley said about seeing the image on the news. “I didn’t know what to do for him.”

These kits are what she came up with:

I love how brilliant this is.  Combine Utah’s “thing” about emergency preparedness (it’s a theme I don’t see as prominent outside of Utah/Idaho) with a HUGE, HUGE need we have around the world, and you get a simple solution that is affordable, and can help set your mind at ease. Learn more about her product here.

Why do I love this?

Because I’m looking for ideas where you and I and regular people like Jennifer Lindley can CREATE our own income, independent of a boss.

Kudos, Jennifer!

Eight Lunches Feedback from a real Accountant

When I started getting into finances and accounting in Eight Lunches, I got nervous.

I honestly don’t like this type of attention to detail.

I have a professional bookkeeper/accountant who I outsource it to.

I like to ignore the detail part of finances, but entrepreneurs really can’t.

I was anxious to hear what some real accountants had to say.  Luckily, I have someone in my network who is an accomplished accountant and bookkeeper, and someone I count as a good friend.

Valerie Gonyea is someone I was blessed to meet in person, and then share some meals and several conversations with over the years.

Here is part of her feedback on Eight Lunches:

OK, yes, I know I am right up against your requested deadline, but I wanted to be sure that I read – and absorbed – the whole thing.

I’ll just start out with my **only** negative comment, which is that this is not my favorite type of book format, the “ongoing conversation”. But because it was YOU talking, it was much easier for me to appreciate. If I didn’t know and respect you the way I do, I probably wouldn’t be drawn to this “conversation”. That’s just me, though.

That said, I am thrilled you did this project. Although very little of the content seemed new to me, I believe that is because I read your blog so there are many common themes, obviously. They are all very good themes and very, very relevant. I can only guess that many people try to pick your brain in this way and so this book will be a great way to short-circuit those precious time-suck conversations.

… I get the homework each chapter, is there more to them? I know you follow up with some email correspondence for clarifications, but it seems like you could add some more self-reflective questions at the end of each chapter, whether you relate them to your convo or not.

This stuff is NOT natural for most people to think about when they are just getting started so maybe add some additional questions at the end of each chapter that really forces the reader to think beyond their comfort zone…or worse what they THINK they know! This is particularly relevant to lunch 3: Packages.

I, of course, really appreciate the chapter about finances. One thing that Paul says is that he’s missed entering some expenses and you make a comment about this being more of a chore part of a business rather than a key focus.

I don’t want this to sound self-serving but a good bookkeeper for 3 hours/week at $40-$70 per hour could really help with this. Paul could get some referrals and as long as he is able to give CLEAR direction as to how expenses should be categorized (and a GOOD BK can help him get clear on this) then he can get more focused on his main goals, sales and marketing. I mean I have one client who has very thin margins and he is very particular about how the expenses get categorized…we work well together because I am equally careful and I ask questions when I am unsure. I HELP him stay focused on the business and my cost is a true business benefit. Just my .02 on that.

I also think that you could clarify that this is really a 2 step process, the first step is the uncomfortable number crunching but the payoff is to get to the second step which is the conclusion drawing, as you call it.

random thought: somewhere in the passive revenue/packages convo maybe relate to ordering at a fast food restaurant….look I HATE that stuff and I really resist doing it if there is ever a better option, but in a pinch, I know I can drive up to a window and order a #3 and get a burger, fries and a drink, addressing all of my needs so I can focus on what I am actually trying to get done that day. Again, just a random thought.

Isn’t she amazing?  Thank you for taking the time to read and absorb it… !

Valerie had some other excellent suggestions, which I’m incorporating into the book.

It pays to know awesome people!

ElectroCloseOut Projector: Optoma HD66

In November I bought a projector from Electrocloseout for presentations… I was uber-excited about it because, well, real companies have presentation projectors, right?

It took way to long to get it (I think I finally got it in January :((((((), but it was cool, for about a week or two.

Then we got a white dot on the screen.

Then we got a few more white dots on the screen.

Then the screen started filling with white dots….

Now, in July, check out what our screen looks like:

Today I finally got in touch with the warranty company… I’m really hoping there is a “happily ever after” to this story… we’ll see how it goes!

Starting a business: Finance it with SALES!

Here’s a short-but-good post from Fred Wilson on how to get financing for your new business.

Many new entrepreneurs think they should start out at a certain point – say, with a DESK (ha, a luxury!). Salary is also a luxury :p

If you start your business from nothing, you shouldn’t be looking for, say, $50,000 in start-up capital for things like a really nice desk, a lease on an office, and other things which are revenue-producing.

Fred says many entrepreneurs get their initial money from friends and family.

Why not get your initial capital from selling something to a customer?

After all, you are going to have to do that eventually… might as well start now 🙂

My New Toys: iPad 2 + bluetooth keyboard

I’m sitting on my couch plucking away on a Microsoft 6000 keyboard I just got in the mail, writing this on my iPad 2.

I feel like I’m such a techie, although in reality I’m usually quite behind on new technology.

But this is pretty cool, I’m really enjoying it. 80% of the coolness of having an iPad 2 is that, well, I have one! Most iPad people only have the grossly outdated iPad 1 :p This is my first real apple product (not including a non-touch iPod), and I’ve had to figure out how it works… I’m slowly falling in love with it.

Here are some things I love about my iPad 2:

1. It is fast to turn on and turn off! I LOVE this for when I’m on the plane… as soon as we hit 10,000 feet I pop it out and turn it on and I’m ready to go. No watiting to load up.

2. It is small, small, small! Normally I like big, big big! but on a plane (I guess I spend a lot of time on a plane!) I find it more comfortable to collect my thoughts (work on a book, etc.) than using a keyboard… where my wrists and elbows are bent at unnatural angles.

3. It definitely has a “cool” factor that I’m not used to. Everyone wants to ooh and aah over it…

4. I love my first exposure to Apple design. I find some stuff to be non-intuitive, but once I figure it out it’s easy to navigate and use. Sometime’s it’s just hard to figure out :p I’ve already given a few design ideas to my JibberJobber dev team based on the interface I’m experiencing on the iPad.

There’s more I like, but I’ll stop here.

I don’t see this replacing my laptop (for on the road) and my PC, because they have different purposes, but it is really cool technology for someone who group up before cell phones, GPS and the rest of the amazing technology we have today.

I hope I can find some older iPads at discounted prices for my family… it’s pretty amazing!

Favorite Blog Posts From March (you might not have seen these)

Hey there, I write on a number of different blogs … you might not have seen these so I wanted to share them with you here:

From my JibberJobber blog: Seth Godin: Pick Yourself

From the Career Resumes blog: Job Search: You Have To Pick Up The Phone

From my LinkedIn blog: Optimizing Slideshare On Your LinkedIn Profile

From this Jason Alba blog: pill vs. vitamin

Enjoy!

Entrepreneur: Bloody Noses, Hiccups, Sneezing and Coughing Fits, Fatigue, Yawns… what else?

I remember a radio interview I was doing in with a supposedly enormous audience and I hoped I sounded good.

Why?

Because the tissues stuck up my nose to stop the bloody nose made me think I sounded stuffy!

But do the people on the other end know I had a bloody nose? I don’t think so – I think I hid it fine.

SHOULD THEY HAVE KNOWN?

Absolutely not.

There is no reason for you, listening to the radio, to know that I’m… um, human.

Why not?

Because it would only distract from the few seconds that I get to be in front of you, or have your attention.  And for those few seconds, I’d rather be “the expert.”

I get this idea from the story in Jeffrey Fox’s Rainmaker book, about the sales guy who lost a sale/opportunity because he spilled a bit of coffee on his shirt right before (or during) a sale.

It was too distracting.

Yes, I’m human, I can’t hide that, and I’m not ashamed of it. But if you are going to give me some brain time for a few seconds, minutes or hours, I want to make sure we’re on-topic the entire time.

Even if I have tissue stuck up my nose.

Even if I stub my toe right in the middle of our call (but you never know).

Even if I can’t stop yawning, or have extreme fatigue, or can’t stop coughing, or hiccuping (thank goodness for a mute button!).

Even if I have pnemonia or whatever else.  You might care about me as a human, but many times I can work through it to get the job done.  I’d rather not wait until a better time.

Why?

Because that better time might not ever, ever happen.

Now.

Even through the bloody nose.

Pill vs. Vitamin

A few months ago I was talking with someone about business and marketing and they introduced a concept new to me, but I got the impression that everyone else had already heard of it.

When you are selling/marketing something to someone, do they percieve it as a PILL or a VITAMIN?

The purpose of a PILL is to alleviate a pain (for example, a very bad headache).  The effects should be somewhat immediate. The value of the PILL, at the moment of pain, is really, really high.  I have a PROBLEM and a PILL is an immediate SOLUTION.  You know the perceived value can skyrocket, especially as the problem, or pain, is higher and immediate.

A VITAMIN, on the other hand, is more of a preventative measure.  You don’t take a VITAMIN to get results within 30 minutes…. VITAMINS are a subtle solution to a long-term, non-immediate problem.  The pain is not there, and you might wonder if it will ever come.  It’s easy to feel like it’s a non-essential solution to a problem you might not (or, likely won’t) have.

When I heard this I was perplexed, and I asked, are my offerings (products+services) perceived as PILLs (high value, immediate need) or VITAMINS (nominal value, not sure if really needed)???

Figuring this out, and perhaps even repackaging and repositioning, can help you sell more, make more, and become more valuable.

Or, you can keep trying to sell a solution for a non-problem.

OF COURSE, if you look at Covey’s four quadrants, you know you should spend time in the Important/NotUrgent box… which seems to me to be the VITAMIN mindset… but how many of us (or, our customers) are in the Urgent/____ box?  That’s where the PILL comes in.

How are you positioning YOUR offering?