Recognizing Miraculous Events

Last night in family prayer my wife gave thanks for a “miraculous event.”

My first thought was that it was a miracle that such event was going to take place, because no one thought it would happen.

Then, I realized she was referring to another aspect, which really was miraculous, and quite a serious issue.

I was going to joke about the event and why it was a miracle, until I realized the aspect she was talking about, and knew it was best to not joke about it.

Where I saw funny, she recognized divinity.

I’ve been thinking about miraculous events since the prayer.  Miraculous is defined as:

heaven-sent: peculiarly fortunate or appropriate; as if by divine intervention; “a heaven-sent rain saved the crops”; “a providential recovery” (wordnetweb.princeton.edu/perl/webwn)

and

A miracle is an unexpected event attributed to divine intervention. (en.wikipedia.org/wiki/Miraculous)

I like two elements of these definitions:

  1. Divine intervention, and/or heaven sent. Regardless of what faith you are, to recognize a miracle is to recognize something given from on high, usually something positive.
  2. Unexpected. When we expect it we give credit to [ourselves/circumstances/our preparation/others]. When it is unexpected it’s easier to give credit to divinity.  I saw this in abundance in Mexico, where people expect little. Even the simple pleasures of life, like a hot meal or a somewhat-comfortable bed, are recognized as miracles, and appreciation is expressed.

To often I see things happen in my life that I credit to circumstance, happenstance, coincidence, or my own efforts.  Not to say I don’t work hard to get results, but maybe the results come more as blessings, indeed, miraculous events, than because of ME.

I love the saying:

Work as if everything depends on you. Pray as if everything depends on God.

This gives you responsibility to do what you can, but recognize the hand of God in the results.

In my life there have been many blessings. The big ones have been easier to recognize as miracles.

The small things are easy to discount, forget, and not recognize.

I’m going to try and recognize more of the miraculous events around me – how about you?

My New Toys: iPad 2 + bluetooth keyboard

I’m sitting on my couch plucking away on a Microsoft 6000 keyboard I just got in the mail, writing this on my iPad 2.

I feel like I’m such a techie, although in reality I’m usually quite behind on new technology.

But this is pretty cool, I’m really enjoying it. 80% of the coolness of having an iPad 2 is that, well, I have one! Most iPad people only have the grossly outdated iPad 1 :p This is my first real apple product (not including a non-touch iPod), and I’ve had to figure out how it works… I’m slowly falling in love with it.

Here are some things I love about my iPad 2:

1. It is fast to turn on and turn off! I LOVE this for when I’m on the plane… as soon as we hit 10,000 feet I pop it out and turn it on and I’m ready to go. No watiting to load up.

2. It is small, small, small! Normally I like big, big big! but on a plane (I guess I spend a lot of time on a plane!) I find it more comfortable to collect my thoughts (work on a book, etc.) than using a keyboard… where my wrists and elbows are bent at unnatural angles.

3. It definitely has a “cool” factor that I’m not used to. Everyone wants to ooh and aah over it…

4. I love my first exposure to Apple design. I find some stuff to be non-intuitive, but once I figure it out it’s easy to navigate and use. Sometime’s it’s just hard to figure out :p I’ve already given a few design ideas to my JibberJobber dev team based on the interface I’m experiencing on the iPad.

There’s more I like, but I’ll stop here.

I don’t see this replacing my laptop (for on the road) and my PC, because they have different purposes, but it is really cool technology for someone who group up before cell phones, GPS and the rest of the amazing technology we have today.

I hope I can find some older iPads at discounted prices for my family… it’s pretty amazing!

First Piano Lesson by Sam

Today I started piano lessons with my 13 year old daughter.

That is, SHE is teaching me.

Considering she’s been playing since she was 3 (see a cool song she self-taught herself below), I figured she’d be an excellent teacher.  Plus, I’d like to see if she likes it and would teach other young kids and make a buck here or there.

It went well, although my fingers and hands don’t really want to do what they must.  Piano isn’t as much about learning what sound each key makes as it is figuring out how to control the movements of my body, and retrain my movements.

The sound I’m plucking right now are very simple, but if I can get the form down I’ll be able to move into other, complex, more beautiful music.

Just like earlier this morning when I took her to the raquetball court.  She wants to hit with her wrist, and she wants to hit overhead, and she wants to have her body point in the wrong direction on a hit, and she wants to—— use bad form.  Because it’s more natural.

But she’s learning good form, and as she masters the good form, and her muscles strengthen, and she gets more control, she’ll be able to play at a higher level.

Just like her mom, who started to write songs many, many years ago, but a few months ago she started to go to local songwriter meetings to learn how to write songs – what is a bridge, what is a hook, how to use twists, how to relate to the audience, etc.

She has dozens of songs started, but some of them are probably pretty sophomoric, because she didn’t have the training.  But she’s getting the training, and she’s practicing – in the mornings she pulls out a notebook while her mind is fresh and she writes for ten minutes.  She is reading books on lyrics.  I’m sure she’s already improved, and over time her songwriting will only mature.

Just like blogging – when I started blogging I thought I was freaking awesome, but I’m coming up on my five year anniversary and I know my blog posts have gotten better.  I didn’t go to blogging school, but I have been at it, writing almost 2,000 posts in the last five years.  I’m experimented, played, tried and just plain written, and I can only hope that my posts are more meaningful, more impactful, and just plain better.

So, could the formula for getting proficient at something be:

proper instruction + plenty of practice = profiency

?

About Sam – she’s really good.  She self-taught herself to play this song (we need to get a recording up on youtube):

Favorite Blog Posts From March (you might not have seen these)

Hey there, I write on a number of different blogs … you might not have seen these so I wanted to share them with you here:

From my JibberJobber blog: Seth Godin: Pick Yourself

From the Career Resumes blog: Job Search: You Have To Pick Up The Phone

From my LinkedIn blog: Optimizing Slideshare On Your LinkedIn Profile

From this Jason Alba blog: pill vs. vitamin

Enjoy!

Entrepreneur: Bloody Noses, Hiccups, Sneezing and Coughing Fits, Fatigue, Yawns… what else?

I remember a radio interview I was doing in with a supposedly enormous audience and I hoped I sounded good.

Why?

Because the tissues stuck up my nose to stop the bloody nose made me think I sounded stuffy!

But do the people on the other end know I had a bloody nose? I don’t think so – I think I hid it fine.

SHOULD THEY HAVE KNOWN?

Absolutely not.

There is no reason for you, listening to the radio, to know that I’m… um, human.

Why not?

Because it would only distract from the few seconds that I get to be in front of you, or have your attention.  And for those few seconds, I’d rather be “the expert.”

I get this idea from the story in Jeffrey Fox’s Rainmaker book, about the sales guy who lost a sale/opportunity because he spilled a bit of coffee on his shirt right before (or during) a sale.

It was too distracting.

Yes, I’m human, I can’t hide that, and I’m not ashamed of it. But if you are going to give me some brain time for a few seconds, minutes or hours, I want to make sure we’re on-topic the entire time.

Even if I have tissue stuck up my nose.

Even if I stub my toe right in the middle of our call (but you never know).

Even if I can’t stop yawning, or have extreme fatigue, or can’t stop coughing, or hiccuping (thank goodness for a mute button!).

Even if I have pnemonia or whatever else.  You might care about me as a human, but many times I can work through it to get the job done.  I’d rather not wait until a better time.

Why?

Because that better time might not ever, ever happen.

Now.

Even through the bloody nose.

Blackout Dates Suck

I just booked a roundtrip flight through Southwest from SLC to BWI and was expecting to be able to use my recent “award,” aka free ticket.

This is an overly-whiny post, and I debated on even not writing it, but I decided to write it to remind me to NOT COUNT ON awards to save some money.

What I thought would have been NO COST turned out to be $600.  Ugh.

The first frustration was when I was trying to book – on the checkout page there is no place to apply any awards, even if you are logged in.  Extremely frustrating, as I would expect one of the payment options to be “use award.”

The second frustration was when I called the SWA 800 number to get someone to help me.  Usually I wait for all of 60 seconds, but this time I had to wait “20 – 40 minutes.” I got cut off twice during the automated “dial this for that or that for this” message… extremely frustrating, and not what I typically expect from southwest.

Finally I opted to just have them call me, which took about 40 minutes.  The person on the other end walked me through the process of using an award (you have to find flights a completely different way… not the normal way, so I basically had to start over).

She offered to do it for me, and I took her up on the offer… until she had to break the news to me that I wanted to fly in and out on blackout dates… which meant I really can’t use my tickets for this trip. I need to be in Baltimore/Boston on the dates below… if I used my tickets I’d be gone almost 2 full weeks (I could fly out on the 9th and fly home on the 22nd), which means time away from family (not going to do that), and hotel expenses.

Free just became a $600 spend.  Thanks a lot southwest.  I really hate blackout dates.  And now I feel my award is useless.

Sure, I’ll use it, but I was hoping to save the money from this trip.  Ugh.

Lesson?  Don’t count on using your awards/mileage when you want it.

Pill vs. Vitamin

A few months ago I was talking with someone about business and marketing and they introduced a concept new to me, but I got the impression that everyone else had already heard of it.

When you are selling/marketing something to someone, do they percieve it as a PILL or a VITAMIN?

The purpose of a PILL is to alleviate a pain (for example, a very bad headache).  The effects should be somewhat immediate. The value of the PILL, at the moment of pain, is really, really high.  I have a PROBLEM and a PILL is an immediate SOLUTION.  You know the perceived value can skyrocket, especially as the problem, or pain, is higher and immediate.

A VITAMIN, on the other hand, is more of a preventative measure.  You don’t take a VITAMIN to get results within 30 minutes…. VITAMINS are a subtle solution to a long-term, non-immediate problem.  The pain is not there, and you might wonder if it will ever come.  It’s easy to feel like it’s a non-essential solution to a problem you might not (or, likely won’t) have.

When I heard this I was perplexed, and I asked, are my offerings (products+services) perceived as PILLs (high value, immediate need) or VITAMINS (nominal value, not sure if really needed)???

Figuring this out, and perhaps even repackaging and repositioning, can help you sell more, make more, and become more valuable.

Or, you can keep trying to sell a solution for a non-problem.

OF COURSE, if you look at Covey’s four quadrants, you know you should spend time in the Important/NotUrgent box… which seems to me to be the VITAMIN mindset… but how many of us (or, our customers) are in the Urgent/____ box?  That’s where the PILL comes in.

How are you positioning YOUR offering?

CRM in the news

Many of you know JibberJobber is a relationship management tool, designed off of traditional CRM, but stripped down to focus on RELATIONSHIPS instead of sales processes and jargon.

In the last almost-5-years I haven’t seen much news on the CRM front as far as aquisitions or anything.  Salesforce is the 8 billion pound guerrilla in the space, but I continue to hear they are way to complex and way too expensive (I’m sure they have their sweet spot in big companies, doing huge, huge deals).

Today I just read about two deals, though, which are pretty exciting.

The first is for GIST. I was actually on the phone with a GIST person a few months ago… I had tried to get in touch with them through their Contact Us methods but none of that worked. The phone call was okay.  The announcement of their acquisition by RIM (the company that puts out the Blackberry device) just came out yesterday.  No disclosure of how much the acquisition was for but according to TechCrunch they have taken in over $10M of funding… it’s said investors want a 10x return, which means they would have had to sold for $100M, but I’m guessing this deal was between $30M – $60M.  I have NOTHING to base that on, just a guess 🙂  No news on TechCrunch on this yet 🙂

The second is for Bantam, acquired by Constant Contact for $15M in cash. This is on TechCrunch here.  This is very interesting to me because it is a low purchase point, imo (even though, if they really did raise less than 2M, investors got about a 10x return (less what other owners got)), and because it was by Constant Contact.  My thoughts about CC doing this?  IT IS ABOUT TIME!  CRM is a great add-on for them.  iContact should follow suit and acquire their own CRM package, because this is so, so, so critical to their clientele.

As for me, I’m still plugging along, doing cool stuff with my CRM 🙂

Four Letters: DO (vs.) BE

Last week I was doing the dishes thinking about hanging out, doing nothing.

I wasn’t wishing I was doing nothing, I was just thinking about what it means to do nothing.

Hang out.

Chill.

Read, or watch a movie, or watch mindless television.  Sit on the couch and just do nothing.

I’m not a busy-body, but I’m not a do nothing person, either.  My wife and I cut our honey moon short because we were so anxious to move into our first new (to us) apartment and start to doing stuff in our new (to me) town.

We have a hard time being, because we are driven to do.

Is this good or bad?

I think there needs to be a healthy balance, and I’m not convinced I’ve figured that out yet.